Support

Get help from the app

The fastest way to reach us is Help & feedback, built into the app. It goes straight to our team, and if you're signed in we can follow up on your specific account.

• On the web — click Help & feedback in the navigation bar at the top of any page (including this one).
• On iOS — go to Account → Support → Help & feedback.
• On Android— the same Help & feedback flow is in your account settings.

Pick a category — Bug, Idea, or Question — and write a message. We automatically attach basic technical details (app version, OS version, device, and language) so we can reproduce and fix issues faster; you don't need to type these in. If you're signed in, you'll get a ticket number for reference.

Common questions

Playback or download problems.If an episode won't play or a download is stuck, check your connection and try again — on mobile, Account → Downloads → Manage downloads lets you see and retry downloads, and re-toggle Allow cellular downloadsif you're not on Wi-Fi. If the problem persists, send us a Bug report through Help & feedback above and mention the show and episode — the automatic diagnostics help us track it down.

Subscriptions and cancellation. Where you subscribed determines how you manage it. Subscriptions bought on the web are billed by Stripe and can be managed from your account billing page. Subscriptions bought in the iOS or Android app are billed by Apple or Google through your App Store or Google Play account, and are managed there — we can't issue refunds for store purchases directly. Full details, including auto-renewal and cancellation timing, are in our Terms of Service (section 3).

Managing Sign in with Apple. To redo your share/hide email choice or disconnect TalkPod from your Apple ID, go to iPhone Settings → [your name] → Sign-In & Security → Sign in with Apple → TalkPod → Stop Using. Signing in again afterwards re-prompts the share/hide choice. Note that a sign-in made with Apple's Hide My Email is its own account by design — signing in later with your real email address creates a separate account, and we can't merge or rotate these from inside the app.

Account or data deletion. You can request deletion of your account and associated data by contacting us at privacy@talkpod.io. See our Privacy Policy for what we collect and how long we keep it.

Report inappropriate content. You can report a comment or flag content directly in the app or on the web, wherever it appears. Show owners can also moderate comments on their own shows.

Contact

For anything not covered above, write to us at support@talkpod.io. For privacy questions or data deletion requests, use privacy@talkpod.io instead — see our Privacy Policy.

For our terms and subscription policies, see our Terms of Service.